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KCI Research & Development Lab and Call Center

San Antonio, Texas (Bexar County)

Architect: Hardy McCullah/MLM Architects / Rehler Vaughn & Koone, Inc.
Developer/Owner: CMC - Commercial Realty Group
Approximate Size: 80,000 SF

Artist Rendition of KCI's R&D Lab and Call Center in San Antonio, Texas
KCI's R&D Lab and Call Center in San Antonio, Texas

Kinetic Concepts, Inc. (KCI) manufactures more than 40 products that improve advanced wound care by accelerating the healing process or preventing complications. With more than 4,000 employees worldwide, KCI's revenues for their two top product lines were $764 million in 2003, a 32% increase from 2002. KCI, which became a publicly traded company in 2004, is growing fast and expanding their need for facilities of all types.

By 2004 KCI needed new space for offices and research and call center facilities. They turned to CMC - Commercial Realty Group and Bob Moore Construction to create a new 80,000 building in San Antonio's University Park. Hardy McCullah/MLM Architects designed the building; Rehler, Vaughn & Koone designed the interior.

The building features a gallery that showcases some of KCI's products and the 90+ patents the company has received. A large R&D Lab provides facilities for developing innovations for KCI's Vacuum Assisted Closure® Therapy System, specialty hospital beds and therapeutic surfaces. The building also features 35,000 SF of call center space to support the company's patient financial services, and multiple private offices. The overall design focuses on open spaces, with high ceilings and indirect lighting, to provide a comfortable environment for employees and guests.

Exterior view of KCI Research & Development Lab and Call Center in San Antonio, Texas
Exterior view of KCI Research & Development Lab and Call Center in San Antonio, Texas

Exterior view of KCI Research & Development Lab and Call Center in San Antonio, Texas
Exterior view of KCI Research & Development Lab and Call Center in San Antonio, Texas

Interior view of KCI Research & Development Lab and Call Center in San Antonio, Texas. The gallery showcases KCI products and the 90 patents the company has received.
Interior view of KCI Research & Development Lab and Call Center in San Antonio, Texas. The gallery showcases KCI products and the 90 patents the company has received.

Interior view of KCI Research & Development Lab and Call Center in San Antonio, Texas. The labs allow workers to expand and improve KCI's Vacuum Assisted Closure® Therapy System.
Interior view of KCI Research & Development Lab and Call Center in San Antonio, Texas. The labs allow workers to expand and improve KCI's Vacuum Assisted Closure® Therapy System.

Printable Version - Construction Project Profile (PDF Format):
KCI Call Center / R&D Laboratory - San Antonio, Texas


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